FAQ

FAQ - Frequently Asked Questions

1. What is the estimated delivery time?
The average delivery time varies from 7 to 20 business days after the product is shipped. You will receive your tracking code by email within 3 business days after payment confirmation.

2. What payment methods are available?
We accept major credit card brands (Visa, Mastercard, Elo, Amex) with secure installment options and encrypted checkout methods.

3. Can I request an exchange or refund?
Yes. In full respect of consumer rights, you can request a return or exchange of the product within 30 days of receipt, if it arrives damaged or you change your mind.

4. How can I track my order?
As soon as the product is dispatched, our platform will send a direct tracking link to your registered email. Just click on it to follow the delivery.

5. How do I contact store support?
Our customer service operates from Monday to Friday, from 9:00 AM to 6:00 PM. You can contact our team via email at shop@giantsmall.shop.